Telcom operators are not that famous for customer service. The lead is now held by TeliaSonera. I asked them why I can no longer (after changing my phone) use their fax service.
After four weeks of waiting I suddenly received the following answer:
Liittymältänne on puuttunut Fax Vastaajan web-hallintaominaisuus. Nyt ominaisuus on kytketty, jotta pääsette hallinoimaan palvelua internet-käyttöliittymässä.
In English: “Your account has missed the web-control feature for Fax. Now this feature has been activated so you can control the service through an internet interface.”
In other words: Our service is fucked up. Yes, it does not work. I gave you some more access to the fucked up system. Maybe you can figure it all out. We don’t care anymore.